AUTO ALARM FREQUENTLY ASKED QUESTIONS:

My alarm won't arm/disarm
Be sure that the valet switch is in proper position. With the ignition key in the on or run position, flip the valet switch to off. Turn the ignition key off and attempt to arm the system.

The buttons on my alarm remote broke
Current alarm systems installed by Security Alarm Shop carry a one year replacement guarantee*. We do have maintenance programs which you may purchase at the time of your install to continue your warranty. Call us up to make an appointment, then bring your broken remote down to one of our stores along with the car and we'll replace it. *Replacement policy applies only the original owner of the alarm and does not cover abuse or water damage.

My siren is very soft after a heavy rain
There may be an accumulation of water in the siren's mouth. Security Alarm Shop can remedy this, by drilling a small drain hole in the siren. Please call one of our stores to make an appointment.

My LED light remains on even after I disarm my alarm
Your alarm system will need troubleshooting. Please call one of our stores to make an appointment.

I need to replace my car battery. Will my alarm system still work?
The remotes for your alarm system will need to be reprogrammed. Please call one of our stores to make an appointment. Also please bring down all the remotes that will be used with your vehicle.

My alarm remotes seem to operate only at close range
Autopage alarm remotes have a range of up to 150 feet. Check to see if the LED light on your remote is dim. If the light is dim, the remote battery needs to be replaced. Metallic tinting deflects the remote's signals as well, causing reduced range. Obstacles such as walls, other cars, and other objects may also reduce the range on your remote.

HOME BUSINESS ALARM FREQUENTLY ASKED QUESTIONS:

Do I need to register my alarm with the city? I'm not even monitored.
Currently all alarms, whether monitored or unmonitored, must be registered with the city. Check out the specifications at the HPD website: www.honolulupd.org.

My alarm is not working. What should I do?
Call our customer service staff to make an appointment. Our rates are $95/hour for non-monitored systems and $75/hour for monitored systems - Plus any equipment charges. We highly recommend signing up for our Home Alarm Maintenance Program. For only $9.95 per month, you will have even more peace of mind by knowing that most equipment and labor charges your system will incur is covered. We will replace defective equipment and waive the labor charges for most work we have to do on your existing home alarm system. Also included is a free Home Alarm inspection/tune up that you can use once per year. Call us at 523-0121 to schedule an appointment or to sign up for our Home Alarm Maintenance.

My alarm system is flashing LOW BAT. What should I do?
This is usually caused when your system is/has been running on battery power after a power outage. Punch your code into your keypad as if you were deactivating the alarm system. This will stop the LOW BAT warning signal. If the message persists, your battery may need replacement. We sell them at Security Alarm for self install $35, or our techs can come out to your location for $85.

Who should I contact to change information on my alarm contact list?
We need this request in writing for your customer files, so please send us a request via mail to: 705 Queen Street, Honolulu, Hawaii 96813 or via fax at 523-0123. Please include your account name, your account number and your password that you give to the monitoring company to verify that you are authorized to make changes on the account.

What if I forget the password on my account?
You must come down to our Queen Street location with a valid picture identification. We will be more than happy to give you your password in person. For security reasons, we are not able to give your password out over the phone. Please make sure you and all responsible for the alarm system know the 'all clear' password.

How do I maintain my alarm system?
To keep your alarm working its best, keep the equipment dust-free. Make sure the motion detectors, cctv cameras and smoke alarms are especially clean, as dust will affect these items the most. In high dust/work areas, it is very important that you clean the equipment weekly.