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Here's what you get for only $9.95 per month when you sign up with a major credit card:
- Unlimited connection time
- Unlimited Email Accounts at Yahoo.com or Hotmail.com
- Fastest dialup authentication available
- Tech support available
- 6 island service included free
And we do have extremely low rates for people who are unable to or unwilling to give credit card information.
Please call us at 523-0121 and we will let you know how to get online without a credit card.
REFER A FRIEND, GET A MONTH OF SERVICE FREE:
Do a friend a favor and tell everyone about the great Internet Dial up Service you get from www.secalarm.com. When they signup, tell them to put your name in the comments field along with the word REFERRAL CREDIT. Your account will be credited for one month of Internet Service (or a credit of $9.95 towards any service we provide) . Your friend must have an existing account at Security Alarm Shop for the credit to get posted of course!
COMPUTER REPAIR:
And, if you have problems with your computer, call us to schedule an appointment for computer repair. Our techs are A+ certified and well able to handle your Windows Based system (No Mac Techs are available, sorry). Our rates start at $50 per hour, less than half of what normal computer repair work costs.
INTERNET TROUBLESHOOTING:
If your Internet service with us is not working, please try the following steps before attempting to call us. We have noticed that the majority of our users can diagnose their own problems using the following information.
1) First of all, have you checked the secalarm.com homepage? If there is a major problem, it will be listed there. If at all possible, get on a computer that has internet access and check the network status section on our webpage. Any outages and estimated repair times will be listed there. If there is an outage, please do not call us. Our techs are most probably busy working on the problem and will not be able to assist you over the phone. Most importantly, do NOT change any of your dial up settings. Just be patient. (by the way, our downtime in 2001 totaled about just over 72 hours which comes out to 99.17% uptime. Pretty good! This year we will try to do even better.)
2) Please retype your username and password. 90% of problems can be solved that way. Make sure your username is in lower case and remember that your password is case sensitive. Even if you are 100% sure no one has changed your login information, please just retype the info.
3) Make sure you have the right dial in number. Please make sure your computer is dialing 791-2390 on Oahu, 270-2390 on Maui, 568-2390 on Lanai, 240-2390 on Kauai, 930-2390 on the Big Island, or 660-2390 on Molokai. Your computer should not be dialing the 808 area code (unless you are accessing your account from the mainland only). A good deal of problems are caused when the computer dials the wrong number.
4) Make sure your equipment is working. If your computer says something like 'Hardware Failure' or 'Modem is not operating properly' or 'Modem in use' or 'No dial tone available', please do not call our internet techs. Your computer is not even reaching our systems at that point and needs to be looked at by a hardware technician. Check if the telephone cord is securely plugged in. We have hardware techs available at Security Alarm Shop who will be glad to fix your computer for $50 per hour. We cannot troubleshoot your computer hardware at no charge... just the internet connection portion.
5) Have you paid your bill? Our computers will cut your account access if your bill is past due. If you think you are past due, please call billing at 523-0121 and you may make payment over the phone with your credit card. For those of you on Automatic Bill Payment, please make sure your account information has not changed.
Please make sure you have checked all the above steps before calling us at 523-0121. Thanks for helping to keep our technical support costs down to a minimum.